Terms & Conditions

This website is owned and operated by Queenstown i-SITE Ltd of 22 Camp Street, Queenstown, Otago, New Zealand 9348 and will be referred to as “We”, “our” and “us” in this Terms of Use policy. By using this site, you agree to the Terms of Use Policy of this website (“the website”), which is set out on this website page.



Full payment is due to be paid in full immediately upon confirmation. Certain activities/products require 10% deposit to be paid within 6 days of your holiday confirmation. Failure to pay the deposit within 6 days of confirmation and the remaining balance when is due will result in automatic cancellation of all travel arrangements and forfeiting the deposit paid.   

Cancellations and amendments

Should it be necessary for you to CANCEL OR AMEND your reservations, please do so without delay. Transport, accommodation, activities, and other operators require prior notice in accordance with their individual cancellation policies before a refund of any pre-paid charges will be authorised. The Queenstown i-SITE LTD will charge a 10% cancellation fee for VOLUNTARY CANCELLATIONS and a NZ$5.00 administration fee for VOLUNTARY AMENDMENTS.

SKI Products are non-refundable.

Queenstown i-SITE group bookings have unique cancellation penalties.


Queenstown i-SITE LTD acts as “agent” for the operators providing service and disclaim any responsibility for personal loss, injury or damages which may occur.

Credit Card Information Security Policy

Queenstown i-SITE LTD uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. Payments are validated and authorised immediately, however transactions will not be completed until Queenstown i-SITE has confirmed your itinerary requests. We do not have access to your full card number, this credit card payment is secured by DPS. DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre. DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more information on online credit card payments.


All Prices are expressed in New Zealand dollars and include New Zealand Goods and Services Tax. Queenstown i-SITE reserves the right to amend without notice any advertised prices. We refer to particularly but are not limited to amendments due to currency exchange fluctuations the withdrawal or adjustment of contracted rates with land and service providers, New Zealand or Australian Government charges and errors. Rates advertised on this website reflect information available to Queenstown i-SITE at time of submission and all possible care has been taken in its compilation. Current valid prices will be advised on request and confirmation by way of invoice to your Travel Agent when your booking is made. Pricing will be guaranteed only after Queenstown i-SITE has received total payment.


Product displayed is representative of that available. Queenstown i-SITE do not take responsibility for failure of any individual product/services to provide accurate information or for the photographs supplied by the product/service providers, for the use on this site.

Travel Insurance

Queenstown i-SITE strongly recommends that you consider purchasing a comprehensive travel insurance policy at the time of booking. Cancellation fees charged by Queenstown i-SITE will not be waivered under any circumstances, where travel insurance may have covered you. 

Queenstown i-SITE Group Booking additional booking conditions

Any cancellation or amendment to these group travel arrangements must be made with the prior written approval of Queenstown i-SITE in the country the booking was made from to ensure a refund is payable. Product suppliers are unable to authorise refunds under any circumstances. Please familiarise yourself with the cancellation clause in your voucher cover. It is strongly recommended that you take out Travel Insurance to cover you for any such eventuality. Cancellation charges cannot be waived where Travel Insurance would have covered your situation. Wherever possible you should reconfirm your travel arrangements with each Supplier at least 24 hours prior to the date of travel. Contact details for each Supplier are shown on your vouchers.

Using our website

When using this website, you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time.

Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website.

If you do not wish to be bound by these terms and conditions, then you may not use our website.

You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address, and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.

Applicability of online materials

Unless otherwise specified the materials published on our website are presented solely for your private, personal and non-commercial use.

We have used our reasonable endeavours to ensure that our website complies with New Zealand law. However, we make no representations that the materials on our website are appropriate or available for use in locations outside of New Zealand.

We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of New Zealand is permitted under any applicable non-New Zealand laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of New Zealand, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of New Zealand or who are nominees of or trustees for citizens, residents or nationals of other countries.

Copyright & monitoring

The contents of our website are protected by international copyright laws and other intellectual property rights. We, or other third-party licensors, are the owner of these rights. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of using it as an information resource for our travel services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

Linked sites

We make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website, you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its website administrator or web master.

Availability of our website

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new software tools or resources shall be subject to these terms and conditions.

Your privacy

We are committed to safeguarding the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our website without having to compromise your privacy in any way. For more information, please see our privacy policy.