Privacy Policy

Our Privacy Commitment

We are committed to being open and transparent about how we manage your Personal Information.

Your use of our Services generates information, including at times Personal Information about you and your Permitted Users. It is important that you read this Privacy Policy which sets out how we manage the information generated through your use of the Services. It explains what information is being collected, how it is used and who can access it. It will help you make informed decisions about sharing your Personal Information with us.

We have a few fundamental principles:

  • We will always collect, store, use and disclose Personal Information in accordance with all applicable privacy laws. However, we have also put in place this Privacy Policy to protect Personal Information you submit or we collect.
  • We will only use your Personal Information when we have lawful grounds to do so, it is necessary for us to deliver you our Services, or to perform other necessary business functions and activities.
  • We will not use or disclose your Personal Information for purposes unrelated to our business activities and the Services, unless we first obtain your consent or there is a legitimate legal basis for doing so.


This Privacy Policy explains how we and our subsidiaries and related bodies corporate and any website we operate, collect, handle and protect your Personal Information.

By using the Services or providing your Personal Information to us, you consent to our collection, storage, use and disclosure of your Personal Information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, you must not provide your Personal Information to us.

This Privacy Policy should be read together with our respective website terms.

Important Terminology

We“, “our“, or “us” collectively refers to:

  • Queenstown i-SITE Visitor Centre

The laws we comply with in our dealings with your Personal Information will depend on your location. We will always comply with Applicable Privacy Laws and Applicable Anti-Spam Laws which means:

  • if you are in New Zealand, the Privacy Act 1993 and Unsolicited Electronic Messages Act 2007;
  • Personal Information means:
  • if you are in New Zealand, any information about an identifiable individual;
  • Permitted Users means people authorised to access the Services through your organisation.

Dealing with us anonymously

Where it is lawful and practicable to do so, you may deal with us anonymously (e.g. when enquiring about our services generally). However, we usually need your name, contact information and other details to enable us to provide our Services to you.

What information do we collect

Information you provide to us directly: Our usual practice is to collect Personal Information directly from you, and your Permitted Users, when you subscribe to, and use, the Services. A few examples include:

  • Personal details: given name(s).
  • Demographic information: date of birth; age; title.
  • Contact details: email address; correspondence address; telephone number.

Information we get from third parties: We may obtain Personal Information from authorised third parties (e.g. travel booking agencies).

Information we collect automatically: We may collect Personal Information about you automatically when you visit our websites or use our Services, like your IP address, location and device type. Some of this information may be collected using cookies, our sensor technology and similar tracking technologies.

Information we create in the performance of the Services: We may also create or obtain Personal Information, such as your interactions with us, and any interactions we have with providers of Services on your behalf.

Information you make public: We may obtain your Personal Information that you manifestly choose to make public.

How we use your personal information

Unless otherwise specified in this Privacy Policy, we process your Personal Information only to the extent necessary to protect our legitimate interests, in relation to your contractual performance of your obligations, for the effective provision of the Services, or to the extent that you consent to the processing of your Personal Information.

Primarily, we collect your Personal Information so that we can provide you with the Services and any related services you may request. In doing so, we may use the Personal Information we have collected from you for purposes related to the Services including:

  • to facilitate the Services and business operations;
  • to internal purposes (such as record keeping, account and database management and other administrative purposes including keeping track of billing and payments);
  • for marketing and communication purposes such as making suggestions and recommendations to you about goods or services that may be of interest to you and to conduct research and produce reports;
  • to improve our website, Services, marketing, customer relationships and experiences (using data analytics etc.);
  • to administer and protect our business and keep the Services working, safe and secure (by troubleshooting, analysis, testing, system maintenance and monitoring and addressing other security/technical issues);
  • to notify you about changes or updates to the Services; and
  • for any other purpose reasonably incidental or ancillary to these purposes.

By using the Services, you consent to your Personal Information being collected, stored, used and disclosed in this way and for any other use you authorise. You can always choose not to provide your Personal Information to us, but it may mean that we are unable to provide you with the Services.

We will always endeavour to be clear about the purposes for which we are processing that Personal Information and our lawful basis for doing so.

Disclosure of information

Your Personal Information will not be sold, traded, rented or otherwise provided to others without your consent.

From time to time, third parties may submit requests to access information that has been generated from your use of our Services. This might include, for example, law enforcement or government agencies requesting information about you or Permitted Users.

We may also disclose information about you or your use of our products and services if we have a good faith belief that such action is allowed by law, for example in accordance with Applicable Privacy Laws to avoid prejudice to the maintenance of the law or to prevent or lessen a serious threat to public health or safety, or to the life or health of an individual. Where possible and appropriate, we will notify you if we are required by law to disclose your Personal Information.

Otherwise, we will not pass on your Personal Information unless this is necessary for the fulfilment of a contractual agreement or to facilitate Services bookings on your behalf, you have consented to the passing on of your Personal Information, or we are obliged to do so due to a mandatory legal provision, court

What about links to other websites?

Our website may contain links to other websites that are not under our control. These websites may use cookies. It is the responsibility of those third parties to collect appropriate consents from you in order to permit their own cookies (to the extent this is required by law) and to inform you about the cookies they use. You should check the privacy policy on all third party websites to ensure you are comfortable with third party cookies.

We have no responsibility for linked websites, and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content or thoroughness. Your disclosure of Personal Information to or on third party websites is at your own risk.

Email, text and telephone communications

We may use your Personal Information to identify a product or service that you may be interested in or to contact you about an event or promotion. We may, with your consent or where required by Applicable Anti-Spam Laws, use the contact details you have provided to contact you from time to time (whether by phone, email or SMS) to tell you about new products or services and special offers that we believe may be of interest to you.

You can withdraw your consent to receiving direct marketing communications from us at any time by unsubscribing from the mailing list by clicking ‘unsubscribe’ at the bottom of any email from us, by contacting us on the details at the end of the policy or by using the unsubscribe facility set out in any other electronic communication you receive. Once you have unsubscribed from the electronic communication, you will be removed from the corresponding marketing list as soon as is reasonably practicable and in accordance with Applicable Anti-Spam Laws.

We may occasionally engage other companies to provide marketing or advertising services on our behalf. Those companies will be permitted to obtain only the Personal Information they need to deliver the service. If we provide those companies with any of your Personal Information, it is to provide you with a better or more relevant and personalised experience and to improve the quality of those services. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your Personal Information.

We may also use your Personal Information and information collected about you using third parties such as Google Analytics to provide you with a better or more personalised and relevant experience when using our website. We may do this by combining behavioural data we collect by the use of cookies and combining it with the Personal Information we have collected from you.

Keeping personal information accurate and up to date

It is your responsibility to ensure that the Personal Information you provide us is accurate, complete and up-to-date. However, as required by Applicable Privacy Law, we will also endeavour to ensure that the Personal Information collected from you is up to date, accurate and complete.

You may request access to or correction of your Personal Information we hold about you at any time by contacting the relevant Privacy Officer using the contact details set out at the end of this policy. We will need to verify your identity. Subject to any applicable exceptions or requirements, we will provide you with access to the Personal Information you request within a reasonable time and usually within 20 working days. If we decide to refuse your request we will tell you why in writing and how to complain.

You will not have to pay a fee to access or correct your Personal Information. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.


The length of time we keep your Personal Information depends on what it is and whether we have an ongoing business need to retain it – for example, to provide you with a Service you’ve requested; or to comply with applicable legal requirements such as money laundering and financial reporting legislation; or to protect our legitimate interests, in particular, the assertion, exercise and defence of legal claims.

We’ll retain your Personal Information for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our internal retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised. Otherwise, as a general rule, we only keep your Personal Information for as long as we require it for the purposes of providing you with our Services.

In some circumstances we may anonymise your Personal Information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

In some circumstances, Applicable Privacy Laws may grant you the right to require us to delete your data: see the “erasure” right in the section below for further information.

Changes to this privacy policy

We may amend the terms of this Privacy Policy from time to time, and will notify you of any changes by posting an updated version on our website or by sending you a notice via email. It is your responsibility to check this Privacy Policy periodically for changes, and to keep your email address current.

Your continued use of the Services following notification of any changes to this Privacy Policy constitutes acceptance of those changes. If you do not agree with any aspect of the updated Privacy Policy, you must immediately cease all use of the Services.

How to contact us

We take your concerns seriously. If you have a question or comment regarding this policy or wish to make a complaint or exercise your privacy rights, please contact us on