About us

Queenstown isite – your expert local knowledge.

For over 30 years, the Queenstown Visitor and Information Centre has provided expert travel and tourism advice to thousands of visitors and locals. We are a family-owned, New Zealand owned company. Our friendly team all live in the area and are part of the fabric of this incredible activity and tourism destination.

Here at Queenstown isite we give you complete clarity of what to see on your ultimate getaway. As Queenstown’s only Government associated and Tourism New Zealand accredited information centre, we are open and upfront about who we are, what we do and why we do it! We are a well-trained group of experienced travel agents who are passionate about New Zealand and have travelled to all parts of our country, inspecting accommodation, activities, tours and transportation to keep up to date and to make sure our planned itineraries are to your 100% satisfaction.

Our ultimate mission is to inspire our customers to enjoy, explore and experience the best of Queenstown and surrounding areas.

Our long-standing relationships with tourism operators give us access to the largest range of travel products. We can provide unbiased advice, recommendations and guidance for travelling into Queenstown and around the country, answer your questions and make bookings on your behalf.

Our senior staff members have received a 100% PURE NZ Welcome certificate which recognizes the outstanding contribution to tourism and excellent customer care. Our experienced team will look forward to making your holiday simply the best.

Do not leave your accommodation bookings, Milford Sound Tours, activities, and attractions in Queenstown or throughout New Zealand to chance.  If you find that you cannot decide exactly what you want to book, come and visit us, call or email. We are here to help you have a wonderful stay in Queenstown.

Cynthia TjiongCynthia Tjiong
00:44 21 Apr 24
Sandy was very friendly & helpful. She helped me book the bus to Wanaka and back to Queenstown. Thank you!
Cynthia B (Cycy)Cynthia B (Cycy)
01:02 20 Apr 24
Great welcome! Welcoming staff, giving all information directly. Cheaper than others in the city! We will come back to book here.
05:18 02 Apr 24
Sandy helped us a lot looking into the best deal. It was certainly grateful having her working at i site. She was very informative and helpful.
Mandy ChengMandy Cheng
07:29 16 Mar 24
There are service staff who can speak Chinese and are very kind! Gave a lot of travel advice
Vivien HVivien H
02:56 12 Mar 24
20:12 03 Mar 24
I don’t have enough words to express my gratitude to Henry Mason, Amy and the whole team at isite Visitor information centre.Henry was so helpful, kind, generous, efficient and professional.He went out of his way to make my 3 remaining weeks in NZ a real dream.Not only did Henry book all my excursions such as a day trip to Milford Sound, an overnight cruise on Doubtful Sound, a fantastic helicopter flight in Franz Joseph but he also made all the reservations for my intercity bus journeys, all the great journeys of NZ :Interislander Cook Strait crossing, the 3 scenic trains (Transalpine, Coastal Pacific, Northern Explorer) making sure I had the best window seat each time, a fantastic meal on board.He even offered to book my accommodation.My NZ trip was AMAZING!!!It was simply perfect !!! Everything was so easy.I had such wonderful time thanks to all your work and organisation.THANK YOU SO MUCH !!!!
Raghu MurthyRaghu Murthy
00:49 04 Jan 24
What a fantastic service! Don’t have a plan but have couple of days in Queenstown- no worries at all, Devon at iCentre will sort it all out for you… yes you read that right!
Fay dengFay deng
01:54 07 Oct 22
Also joining others to show our deepest gratitude to Queenstown isite and give a shout-out for Sandy who helped us throughout the entire trip and made it one of the very best trips EVER! We are so lucky to have found this gem and we can’t thank Sandy enough. From the overall planning of the itinerary, arranging the most exciting activities, to car rental and tickets booking, Sandy was there every step of the way. She’s extraordinary level of care, diligence, and dedication has made huge differences. we would highly recommend Queenstown isite for your NZ trip needs! Thank you so much Sandy!